For quick assistance, click the "Message Us" chat widget located at the bottom right corner of any page on our website to send us a message directly!

We accept all major payment methods, including credit cards, PayPal, Shop Pay, Apple Pay, and other standard checkout options.

Yes! If you need quantities larger than what is currently listed on the site, bulk orders are welcomed. Please contact us directly for custom bulk pricing.

We love supporting other small businesses and are happy to engrave or print items featuring your own business logo! My Craft Studio LLC reserves the right to cancel any order containing designs believed to infringe upon copyrighted or trademarked works.

No. We do not accept copyrighted artwork or trademarked images without written permission. My Craft Studio LLC reserves the right to cancel any order containing designs believed to be copyrighted or trademarked works (e.g., Disney, Nintendo, Marvel, Pokemon, Trademarked Logos, etc.).

If your order arrives damaged or contains an incorrect item, please contact us within 48 hours of delivery with photo proof of the product and packaging. Our team will review the photos and, if approved, we will provide a return shipping label for you to return the product. Once we inspect the returned item, we will proceed with the next steps to issue a replacement or refund.

Original shipping fees are non-refundable for non-damaged items, change-of-mind returns, or returned items (whether used or new). Return shipping costs for these items are the buyer's responsibility, and any prepaid return shipping label fees will be deducted from your final refund.

Due to the personalized nature of our custom laser-engraved and made-to-order items, we cannot accept returns or exchanges on customized products unless there is a manufacturing defect or an error on our part. Natural wood grain variations are not considered defects. Non-custom items may be returned within 14 days of delivery in their original, unused condition.

Order cancellations or changes are accepted within 12 hours of placing your order. Because custom items move into production quickly, orders cannot be canceled once design proofs are approved or active production/engraving has started.

Once a package is handed over to the carrier, delivery times are out of our direct control, but we are always here to help. If your tracking status hasn't updated in several days, please reach out so we can look into it with the carrier.

We do not offer local pickup at this time. All orders are processed and shipped directly across the United States.

Most custom items are produced and ready to ship within 3–5 business days. Once shipped, standard delivery typically takes 2–5 business days depending on your location. You will receive a tracking link via email as soon as your order ships.

Laser engraving utilizes intense heat to burn designs into wood, which can leave behind a mild, natural woodsy or burnt aroma upon arrival. This scent is completely harmless and naturally dissipates after a few days in a well-ventilated area.

No, wood grain variations, knotting, and slight color differences are natural characteristics of real wood, making every piece uniquely yours rather than defective.

We engrave on a wide variety of materials, including wood, powder-coated stainless steel tumblers, glass, leather, slate, and acrylic.

Once your order ships, you’ll receive an email with tracking details. If you have questions about an order’s status, please reach out through our "Message Us" section on the bottom right of the page and include your order number.

We’re happy to discuss custom ideas when our schedule allows. Send us a message with your vision, preferred colors, dimensions, and timeline, and we’ll let you know what’s possible.

Most orders are prepared with care and shipped as soon as possible. Processing and delivery times can vary by item; current details are shared during checkout.

Use the "Message us" button on the bottom right of our page, or use the live chat widget when it’s available. We look forward to hearing from you.